Used copier specialist. Established 2003.

Privacy Policy

RSL Copiers Ltd
Website: www.rslcopiers.co.uk
Policy Owner: Managing Director
Effective Date: 26 August 2026
Review Frequency: Annually
Version: 1.0

1. Introduction

RSL Copiers Ltd (“RSL Copiers”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information that we collect and process in the course of operating our business and providing our services.

This Privacy Policy explains how we collect, use, store and protect personal data when you:

  • Visit or use our website, www.rslcopiers.co.uk.
  • Contact us by telephone, email or other communication methods.
  • Make an enquiry about our products or services.
  • Purchase or sell equipment through us.
  • Use our asset-recovery, recycling or data-cleansing services.
  • Deal with us as a customer, supplier, contractor or business contact.

We process personal data in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

2. Who We Are

The organisation responsible for your personal data is:

RSL Copiers Ltd
Unit 21 D
Icknield Way Farm Business Park
Tring Road
Dunstable
Bedfordshire
LU6 2JX
United Kingdom

Telephone: +44 (1582) 670330
Email: sales@rslcopiers.co.uk

These are the contact details published by RSL Copiers on its website.

For the purposes of UK data-protection legislation, RSL Copiers will generally act as the data controller for personal data that we collect and use in connection with our own business activities.

3. Information We May Collect

Depending on how you interact with us, we may collect and process information including:

Contact and Identification Information

  • Name.
  • Job title or position.
  • Company name.
  • Business address.
  • Email address.
  • Telephone number.
  • Other contact details you provide.

Business and Transaction Information

  • Details of products or equipment you enquire about, purchase, sell or otherwise provide to us.
  • Quotations and orders.
  • Delivery and collection details.
  • Invoices and payment-related information.
  • Correspondence and communications with us.
  • Information necessary to administer an account or business relationship.

Website Information

When you use our website, technical information may be collected automatically, depending on the website technology and services in use. This may include:

  • IP address.
  • Browser type and version.
  • Device information.
  • Operating system.
  • Pages visited.
  • General website usage information.
  • Information relating to website security and performance.

The use of cookies and similar technologies is described in our Cookie Policy.

4. How We Collect Personal Data

We may obtain personal information:

  • Directly from you when you contact us.
  • When you submit an enquiry or request a quotation.
  • When you buy or sell equipment.
  • When arranging equipment collections or deliveries.
  • During the provision of asset-recovery services.
  • During communications with customers, suppliers and business contacts.
  • Through our website.
  • From your organisation where you are acting on behalf of a business or other organisation.
  • From third parties where this is necessary and lawful for the provision of our services or operation of our business.

5. How We Use Personal Data

We may use personal information for purposes including:

  • Responding to enquiries.
  • Providing quotations.
  • Processing sales and purchases.
  • Arranging collections and deliveries.
  • Providing asset-recovery services.
  • Managing customer and supplier relationships.
  • Processing invoices and payments.
  • Communicating about orders, services and transactions.
  • Providing recycling and data-cleansing services.
  • Maintaining business records.
  • Managing and improving our website and services.
  • Preventing fraud, misuse and security incidents.
  • Meeting legal and regulatory obligations.
  • Establishing, exercising or defending legal claims.
  • Protecting our business, employees, customers and property.

RSL Copiers provides used copier sales, purchasing, asset recovery, recycling, data cleansing and worldwide export services.

6. Lawful Bases for Processing

Depending on the circumstances, we may process personal data under one or more of the following lawful bases:

Contract

Processing may be necessary to enter into or perform a contract with you or the organisation you represent.

Legal Obligation

We may process personal data where this is necessary to comply with a legal or regulatory obligation.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Examples may include managing business relationships, administering our operations, maintaining records, protecting our property and systems, and responding to business enquiries.

Consent

Where required by law, we may ask for your consent before processing personal information for a particular purpose.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Marketing Communications

We may use business contact information to communicate with existing customers and business contacts about relevant products or services where permitted by applicable law.

Where consent is legally required for electronic marketing, we will seek the appropriate consent.

You can ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe mechanism where one is provided.

We will continue to send essential communications relating to an existing transaction or service where necessary.

8. Sharing Personal Data

We do not sell personal data.

We may share personal information where reasonably necessary with:

  • Employees and authorised personnel.
  • Professional advisers.
  • IT and website service providers.
  • Accountants and financial service providers.
  • Delivery, transport and logistics providers.
  • Waste-management or recycling providers where relevant.
  • Other service providers acting on our behalf.
  • Government bodies, regulators or law-enforcement authorities where legally required.
  • Courts, legal advisers or other parties where necessary to establish, exercise or defend legal rights.

Where third parties process personal data on our behalf, we will take reasonable steps to ensure that appropriate contractual and security arrangements are in place where required.

9. International Transfers

RSL Copiers provides copier export services to customers internationally. The physical export of equipment does not, by itself, mean that personal data is transferred internationally.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data-protection legislation.

This may include relying on an adequacy decision, appropriate safeguards or another lawful transfer mechanism where applicable.

10. Data Security

We take reasonable and appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access.
  • Accidental loss.
  • Destruction.
  • Alteration.
  • Disclosure.
  • Other unlawful or unauthorised processing.

Access to personal information will be limited to people who have a legitimate business need to access it.

No method of storing or transmitting information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps to protect the information entrusted to us.

11. Equipment Data and Data Cleansing

RSL Copiers provides data-cleansing and data-destruction services associated with used copier and multifunction-device equipment.

The information stored on a copier or multifunction device’s internal storage may include personal data belonging to our customers or their users. This information is distinct from personal information that RSL Copiers collects about its customers and business contacts.

Where we process information stored on equipment on behalf of a customer, our role and responsibilities will depend upon the particular circumstances and contractual arrangements.

RSL Copiers provides a certified data-destruction process and HDD certification as part of its data-cleansing service.

Customers remain responsible for ensuring that equipment is appropriately prepared for collection and that any necessary instructions concerning data held on equipment are communicated to RSL Copiers.

Where appropriate, separate contractual or data-processing arrangements may be agreed with customers.

12. Data Retention

We will retain personal data only for as long as reasonably necessary for the purpose for which it was collected, taking into account:

  • The nature of the information.
  • The ongoing business relationship.
  • Contractual requirements.
  • Legal and regulatory obligations.
  • Accounting and tax requirements.
  • Potential disputes or legal claims.
  • Our legitimate business requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

Specific retention periods may vary according to the type of information and the circumstances in which it was collected.

13. Your Data Protection Rights

Subject to applicable legal conditions and exemptions, you may have rights including:

  • Right of access – to request a copy of personal data we hold about you.
  • Right to rectification – to ask us to correct inaccurate or incomplete information.
  • Right to erasure – to request deletion of personal data in certain circumstances.
  • Right to restriction – to ask us to restrict processing in certain circumstances.
  • Right to data portability – in certain circumstances, to receive personal data in a structured, commonly used and machine-readable format.
  • Right to object – to object to certain types of processing, including direct marketing.
  • Rights relating to automated decision-making – where applicable.

These rights are not absolute and may be subject to legal conditions or exemptions.

14. How to Exercise Your Rights

To exercise a data-protection right or ask a privacy-related question, please contact:

RSL Copiers Ltd
Unit 21 D
Icknield Way Farm Business Park
Tring Road
Dunstable
Bedfordshire
LU6 2JX
United Kingdom

Email: sales@rslcopiers.co.uk
Telephone: +44 (1582) 670330

Please provide sufficient information to allow us to identify you and understand your request.

We may need to request additional information to verify your identity before providing personal information or making changes.

15. Complaints

If you have concerns about how RSL Copiers has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

You also have the right to complain to the UK’s data-protection supervisory authority:

Information Commissioner’s Office (ICO)
The ICO regulates data protection and privacy in the UK. Further information about making a complaint is available through the ICO’s official website.

16. Children’s Privacy

Our Website and services are intended primarily for businesses and business users.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

17. Links to Other Websites

Our Website may contain links to third-party websites.

This Privacy Policy applies only to RSL Copiers’ website and processing activities. We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

18. Cookies

Our Website may use cookies and similar technologies.

Information about how cookies are used and how visitors can manage their preferences is provided in our separate Cookie Policy.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business activities.
  • Changes to our website.
  • Changes in technology.
  • Changes in how we process personal data.
  • Changes in applicable legislation or regulatory guidance.

The latest version will be published on this page and will include the effective date.

20. Contact Details

For questions about this Privacy Policy or the way RSL Copiers processes personal information, please contact:

RSL Copiers Ltd
Unit 21 D
Icknield Way Farm Business Park
Tring Road
Dunstable
Bedfordshire
LU6 2JX
United Kingdom

Telephone: +44 (1582) 670330
Email: sales@rslcopiers.co.uk

21. Policy Review

This Privacy Policy will be reviewed at least annually and whenever there are significant changes to our business, website, data-processing activities or applicable legal requirements.

Approved by: Managing Director, RSL Copiers Ltd
Effective date: 26 August 2026
Next review: August 2027